Returns & Refunds

We want you to love what you buy on Glow. This policy explains when and how you can return an item and request a refund.

1. Return window

You may request a return within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. For hygiene reasons, certain beauty products (e.g. opened cosmetics) may not be eligible for return unless faulty.

2. How to start a return

• Open the order from your Orders page.
• Select Request return and choose a reason.
• The seller reviews your request and provides return instructions.

3. Refunds

• Approved refunds are issued to your original payment method.
• Refunds are typically processed within 5–10 business days after the item is received and inspected.
• Original shipping costs may be non-refundable unless the item was faulty or incorrect.

4. Faulty or incorrect items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery. We will arrange a replacement or a full refund, including return shipping.

5. Disputes

If you and the seller cannot agree, you can open a dispute and Glow will mediate based on order evidence and this policy.

6. Contact

Need help with a return? Email support@glow.example.